Returns & Refunds Policy

Returns & Refunds Policy 🔄

At Friendly Paw, your satisfaction is our priority. If you are not happy with your purchase, we are here to help.

Return Conditions

You may return items within 14 days of receiving your order
Items must be unused and in their original packaging
Perishable goods, opened food, and hygiene products cannot be returned

How to Return an Item

Contact us via our Contact page with your order number and reason for return
We will provide you with return instructions and the return address
Pack the item securely and send it back to us
Once we receive and inspect the item, we will process your refund

Refunds

Refunds are issued to your original payment method within 5–7 business days after we receive the returned item. You will receive a confirmation email once your refund has been processed.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately with a photo of the item. We will arrange a replacement or full refund at no extra cost to you.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. We recommend using a tracked shipping service for returns.