Returns & Refunds Policy

At Friendly Paw, your satisfaction is our priority. If you're not happy with your purchase, we're here to help.

Return Conditions

You may return items within 30 days of receiving your order
Items must be unused and in original packaging
Personalized or custom items cannot be returned
Perishable goods, opened food products, and hygiene items are not eligible for return

How to Return

Contact us via our contact page with your order number and reason for return
We will provide return instructions and the return address
Pack the item securely and ship it back to us
Once we receive and inspect the item, we will process your refund

Refunds

Refunds are issued to your original payment method within 10–14 business days after we receive the returned item. You will receive an email confirmation once your refund has been processed.

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us immediately with a photo of the item. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping Cost

Return shipping costs are covered by the buyer, except in cases of damage or incorrect delivery. We recommend using a tracked shipping service for returns.