Frequently Asked Questions 🐾

Orders & Shipping

🚚 How long does delivery take?

Delivery within Poland takes 2–5 business days. EU deliveries may take 5–10 business days depending on the destination.

💰 How much does shipping cost?

Shipping costs depend on the size and weight of your order. Free shipping is available on orders above a certain amount — check our current promotions for details.

📦 Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your package every step of the way.

Returns & Refunds

🔄 Can I return a product?

Yes, we accept returns within 14 days of delivery. The product must be unused and in its original packaging. Please contact us to initiate a return.

⏰ How long does a refund take?

Refunds are processed within 5–7 business days after we receive the returned item.

Payments

💳 What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.

🔒 Is my payment information safe?

Absolutely. Our store uses SSL encryption and secure payment gateways to protect your personal and payment information.

Products

🐶 What kind of products do you sell?

We offer a wide range of pet supplies for dogs and cats, including accessories, toys, bedding, leashes, bowls, and grooming products — all from trusted European brands.

❓ I have another question — how can I contact you?

You can reach us through our Contact page. We typically respond within 24 hours.